Why Do Chatbots Disappoint? — Tips to Make Them Better
Why Do Chatbots Disappoint? — Tips to Make Them Better The use of chatbots is now more and more widespread. According to Gartner, nearly 40% of mobile interactions in 2020 were through automated conversations. Although chatbots are well-received by customers, they do disappoint a number of times. If a customer has a negative interaction with … Read more